The Instructional Design Specialist is a salaried exempt position who reports to the Director of Training, and leads the creation and introduction of new and/or revised training materials. The Instructional Design Specialist is responsible for having a comprehensive understanding of all relevant subject matter being trained at our restaurants and the Restaurant Support Center. Key responsibilities include driving and ensuring all written policies and training materials align with the FoodFirst mission and values, as well as the responsibilities outlined below:
- Designs, develops and rolls out all training materials / policies that support key strategic initiatives, as well as routine training communications, procedures and protocols. This includes printed and online training manuals, handouts, participant and facilitator guides, PowerPoint presentations and other training collateral as needed.
- Evaluates the effectiveness of company-wide training programs, gains appropriate Operations feedback and creates work plans to modify materials in a timely manner.
- Continually analyzes existing new menu and general training programs, to ensure alignment with innovative L&D trends and best practices. Revises materials, gains approval and works with other members of the Training Department to roll out new procedures and programs as requested. Sets teams up for success!
- Writes meeting scripts to teach, coach and instill culture, with the ability to engage participants in classroom and online environments.
- Ensures understanding through the use of consistent language across the restaurant brands and the RSC when it comes to operational policies and procedures.
- Develops training / learning experiences that develop participants and that reflect realistic work situations.
- Accurately posts new training materials to our internal LMS. Maintains the LMS as necessary to ensure the most recent information is available.
- Ensure training materials are kept up to date and old versions of training guides and materials are appropriately archived and organized.
- Supports new restaurant openings or jump teams by developing written training materials and conducting train-the-trainer sessions as appropriate.
- Follows up on the effectiveness of training materials, Operational policies and procedures by gaining frequent feedback from Operations and RSC leaders. Maintains an “update plan” and re-prioritizes material production when necessary.
- Additional responsibilities included and varied based on the need of the Training department and Restaurants.
- Bachelor's degree in related field preferred but not required or 5+ years working in an active L&D environment.
- Ability to build collaborative relationships with Operations leaders and key stakeholders impacted by the training.
- Strong Word, Excel, PowerPoint and overall computer/internet skills.
- Mac, Adobe Creative Cloud – Photoshop, Illustrator, InDesign, Premiere, SCORM are a plus.
- 5+ years of proven success in a training leadership role, with demonstrable skills in the development of a full variety of training programs.
- Expert operational knowledge of a polished full service restaurant organization preferred
- Excellent written communications skills.
- Experience with a Learning Management System (LMS), especially creating content.
- Proven project management experience.
- Ability to quickly gain understanding of brand/department objectives.
- Ability to work unsupervised.